At The Memento Book Co., every book is made to order with care and attention. We aim to deliver your order as quickly as possible while ensuring the highest quality.
Processing Time
Each personalised book is created from scratch once your order is placed. Production times can vary depending on order volume and design complexity.
We’ll always do our best to dispatch your order promptly and will contact you if we expect any significant delay.
Delivery
We use trusted postal and courier partners to deliver your order safely. Delivery times and costs are shown at checkout.
Once your order has been dispatched, you’ll receive a confirmation email — and, if applicable, tracking details.
Please note that delivery times may vary, particularly during busy periods, holidays, or due to unforeseen courier delays.
Shipping Costs
Shipping costs are calculated at checkout and depend on your delivery location and order size.
Occasionally, we may offer free delivery promotions — these will be clearly shown on our website when available.
Missing or Damaged Parcels
If your order hasn’t arrived within a reasonable time after dispatch, or arrives damaged, please contact us at themementobookco@gmail.com with your order number and photos (if applicable).
We’ll look into it straight away and arrange a replacement or refund where appropriate.
Address Accuracy
Please double-check your delivery details before confirming your order. We can’t be responsible for delays or losses caused by incorrect addresses provided at checkout.
Contact Us
If you have any questions about shipping or delivery, please email us at:
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